As QuickBooks Platinum Partners, we regularly help clients navigate QuickBooks products and services. Here's our quick guide to getting the support you need.
Using the Help Panel
The fastest way to find answers to common questions is by using the help panel in your product. Simply click the question mark icon and utilise the search bar to find solutions. The QB Assistant (QuickBooks Online only) is particularly helpful for queries about reports in QuickBooks Online.
Direct Support Options
Support experts are available weekdays from 8.00 am to 8.00 pm and weekends from 8.00 am to 5.00 pm. Whether you're using QuickBooks Self-Employed, QuickBooks Online Simple Start, Essentials Plus Advanced, or Accountant Payroll Core, you can:
- Start a chat with a support expert
- Utilise phone support for immediate assistance
- Connect with an expert through the help panel
For Online Accountant and ProAdvisor users, specialised support lines are available for tailored help.
Need More Help?
As your accounting partners, we're here to support you. Our team at The Numbersmith is experienced with all QuickBooks products, and we can often resolve issues quickly or direct you to the most appropriate support channel. Do get in touch if you need assistance.
Contact Us
Email: [email protected]
Contact us: 01604 345865
Address: 10 Cheyne Walk, Northampton, NN1 5PT
Frequently Asked Questions
What are QuickBooks support hours?
Support experts are available weekdays from 8.00 am to 8.00 pm and weekends from 8.00 am to 5.00 pm.
How can I get help with QuickBooks products?
You can use the in-product help panel, start a chat with support, or call the support line directly. The QB Assistant is also available for QuickBooks Online users.
Is weekend support available?
Yes, QuickBooks provides support on weekends from 8.00 am to 5.00 pm.
What if I need help with reports in QuickBooks Online?
The help panel and QB Assistant can guide you through reports. For complex queries, you can connect with an expert through chat or phone support.
Do QuickBooks self-employed users get different support?
All QuickBooks products, including Self-Employed, have access to the same support channels and hours.